
Updated April 16, 2008
(moved from the main article)
I attempted to register four domains with these people. I was asked for my credit card details which I provided, but received a message that my card was rejected. I then registered these domains with other providers using the same card with no problems.
When I received my next credit card statement I was not happy to see that iPower had, in fact, charged my card even though the domains had been registered by another company.
My attempts to get a refund were in vain, but that didn’t stop them from trying to bill me a year later for the same domains - still hosted elsewhere!!
They gave me the run-around about addresses etc, but when all the details had been given to them they then refused to even respond to my emails, and still have not made a refund
-Theo Perry on complaintsboard.com (4/6/2008)
Their reputation is horrible, look them up on the BBB website.
My experience:
1) I cancel two domains
2) I get email confirmation of the cancellations
3) 6 months later, someone from iPower calls about difficulty charging my card
4) I forward them the cancellation acknowledgements they sent me
5) They respond that those aren’t valid, I owe them for services, I need to go into a web form to “validate” my cancellation
6) I go to the form - it needs a username and password which I no longer have
I filed a complaint with the BBB. Absolutely one of the most dishonest, poorly managed companies I have ever used.
-Mike on vistainter.com (4/1/2008)
If you are going to leave IPOWER and to make sure you don’t get an automatic charge, send them a certified letter telling them to terminate the account. If you are going to recoupe (especially with a credit card), you will need the documentation. Fraud is when you tell them they do not have permission to access your account.
Yes, IPOWER does suck. I have been with them since 2003 and just recently (last year) is when I have had constant trouble with them also. You all need to write a letter to your states Attorney General concerning IPOWER, especially if they are fraudulently charging you.
-Brent on Geekswithblogs.net/tmoore (3/30/2008)
I cancelled my IPower account over two years ago. Last year they took $100 from my bank account without my permission. I had to go through the rigmarole of issueing a chrgeback through my bank to get the money back and I was successful. Now a year later they have once again sent me another invoice for a service i cancelled over two years ago. It seems that these guys just never give up.
-Rob on Geekswithblogs.net/tmoore (3/23/2008)
I cancelled my account with IPower over two years ago. They still attempt to take the money out of my bank account every year. Last year I issued a chargeback against them for taking money without my permission.. I was successful and got my money back. This year they are going to take the money again. As is clear from all the information on the web about their infamous customer service, it is impossible to get through to re cancel the same account that has already been cancelled. The only way to prevent this bunch of crooks from taking your cash is to warn your bank or to close your bank account. Even when you leave Ipower the problems just continue. They are the worst nightmare I have ever encountered on the entire internet. It is beyond a joke and someone somewhere needs a long prison sentence.
-LordByron on http://ipowercomplaints.com (3/23/2008)
Anyway, these assholes just hit my credit card for $190 renewal charge!
They claim that they are now going to refund me. We shall see.
Bruce H. on Geekswithblogs.net/tmoore (3/15/2008)
I signed up with iPower becuaswe I had expereinced some problems with Tripod in the past. However iPower turned out to be a bigger mistake that my ex-husband! I tried several times to cancel my account with iPower and the requests were ignored. iPower charged my credit card without my approval, in fact against my cancellation request. I called customer service and was told that my accounts would be cancelled and no further charges would appear on my account. Refunds were not possible for the transactions that were already processed. Next, iPower rushed through 4 other renewals charging my account within hours of my speking to a representative! I spoke to a billing supervisor who told me that cancellation requests in writing are not honored (!), my money would not be refunded and they had the right to process my renewals ahead of the renewal date! No apologies even though she admitted that they cheated me out of my money! I ended up disputing the charges, cancelling my credit card and filing a complaint with the FTC and the State of Md (my residnece). Stay away from iPower they will steal from you, admit it and continue about their business.
besthostsdirectory.com (3/4/2008)
I signed up for web hosting with this company over 2 years ago. Within 4 months, I called to cancel all services. However, 1 year from original date, they renewed the domain name, claiming that I didn’t cancel that portion. I believe I eventually got the money back from that, although it was a year ago, I don’t honestly remember. Either way, the web hosting should have been canceled at that point.
Today, another year later, I received my bank statement, with 2 charges from IPower–the service I canceled almost 2 years ago! When I call to ask charges to be reversed, I was put on hold for 20 minutes before I finally gave up and hung up. I have emailed them and I am awaiting a response.
Stephanie on ripoffreport.com (3/6/2008)
I canceled my service two days before renewal due to poor service. They charged my credit card and then refunded the amount minus a $50 administration charge. What crooks. They used to be good, now they suck. Don’t sign up with them.
-Marc on Geekswithblogs.net/tmoore (2/27/2008)
We left I-Power back in July 07. Bought our own server and pay a monthly fee for it to be in a secure environment. Thought the headaches were all behind us. The server is Great. Ipower just charged us again. Long phone time, take a ticket number. When will it end.???????
We will now have to cancel our credit card.
-Gin on http://ipowercomplaints.com (2/24/2008)
Ipower cost me a client. Ipower cost me a lot of time. An ipower tech support agent yelled at me for no reason (they must be having bad days). I’m very tech savy and all I did was ask him a question. Rather than get into the details of those horrible days I’ll touch on another issue, Ipower makes it extremely difficult for me to make them stop billing me! I switched to bluehost, which has been a great service so far, they are recommended. So during the switch I had to talk to a tech support guy because they also made it difficult to switch to a new host, anyway, I asked him to remove my information from their records so I wouldn’t be billed the next time around. They wrote and said I cannot be removed unless I call billing support. So that I did and was put on hold for 2 HOURS! I can’t deal with that so I wrote them an email and they responded saying that I must call them to cancel my billing cycle. Isn’t this illegal? What can I do?
-Kit on http://ipowercomplaints.com (2/2/2008)
We cancelled the renewal of a domain a month in advance using their Reseller’s panel - a month later they renewed the domain and hosting package and illegally charged my Credit Card. We have their confirmation email as evidence that we had cancelled the account so it would not be renewed. They have subsequently ignored severals of my emails, and support tickets. Out of desperation I have now contacted the Credit Card bureau and logged a dispute/fraud investigation against IPowerweb.
-garthh on http://ipowercomplaints.com (1/30/2008)
Oh, after you leave Ipower double check your credit card balances, they have been known to charge old customers after the accounts were cancelled. I’m putting a stop payment to Ipower on my card.
-AuntyAlias on http://ipowercomplaints.com (1/30/2008)
When you finally get to leave iPower you have to call several times and talk to several of the reps to be sure that you account(s) are completely closed. Be sure to have them email you a notification that the account is closed. I had them call my one Saturday night at 9:41PM, just after I went to sleep. They did not identify themselves as iPower… The rep said that he was calling in reference to ‘my website name’ and that the card ending in ‘last 4′ was denied. Remember, I was woke up with the call. I assumed that it was my new Host Provider because that payment was about due. I gave him a good card number and the call ended. I was bothered by the call so I got up and checked my bank statement online only to find that it was iPower and not my new Host Provider. Needless to say iPower claimed that I reopened the account so they would not immediately return my money. It took 6 days to get it back when it only took a few moments to take it from me. I was taken, don’t let them take you.
-Lewis Randall Garvin on http://hostjury.com (1/21/2008)
I hate ipower web, I have been with them for 7 years and stuck with them, and I mean stuck, because I can’t fricking get any help moving my domains, since they never give enom, ( my new domain management company) the ok.
So we are all sitting here waiting for ipower web to do what they are suppose to do.
You absolutely want to never use them.
People, they are the worst company on the internet I have EVER dealt with.
The average wait time to get a live person is over 1 hour!
Then if you are lucky enough to get a live person, they either can’t help you or transfer you back into the endless wait. Nightmare I tell you , nightmare.
I started my own hosting company because I was so frustrated by them.
If you landed here and need help, come and see me.
But I am telling you, I am still trying to move 3 websites away from them, and can’t do it. I have had to do disputes on charges on my credit cards with them because they keep billing me after I canceled accounts.
Worst company EVER, run don’t walk away from ipower.
-Linda on vistainter.com (1/17/2008)
These guys continue playing unfair games. I’ve been with them for 2 years. By the end of April 2006 I’ve notified them that I completely cancel their service. In two weeks I’ve received a message to confirm cancellation and I’ve done it immediately. However they charged me again for the next year of service. I had plenty of problems with their so called “technical support” before. They support themselves but not customers. So I’ve left iPowerWeb completely and forever. I just would like to warn everyone - NEVER DEAL WITH THEM!
Janis on besthostsdirectory.com (12/10/2006)
they are crooks. i had about 30 domains registered with them, and started my attempts to cancel 30 days before renewal. my first email was never responded to. they took 2 weeks to respond to my second, only to tell me they weren’t able to follow my request and to resubmit it. i did, a full week before they date THEY provided as my final chance to cancel before they auto renewed. I heard nothing until 2 days after the renewal date sayiing they were canceled and would not be auto renewed. when i got my credit card statement sure enough was the charge for all the domains, i contacted them and they said they would not be renewed next year. crooks. amazing how they couldn’t cancel my domains for 30 days and 3 emails, but 2 days after the auto renewed, they canceled them. I am fighting the charge with my cc company, but ipower is fighting too. its a mess. i have dealt with a number of other domain registrars -1and1, yahoo, godaddy, ihost, networksolution- and NEVER been screwed and blatently ripped off like this. stay away. stay far away.
http://geekswithblogs.net/tmoore/archive/2005/10/27/58333.aspx (1/13/2008)
I have tried to cancel their service with 5 different e-mails. They said I had an expired credit card on one of the e-mails they sent and I was thrilled that finally I could be gone from them. But they sent me another e-mail stating that they had renewed me and my new expiration date is for 11/12/2008. I told them I tried to cancel 5 times before that and they wrote me back and said they are sorry to see me go and would release me 2 days before my expiration date which is now 11/10/2008. I am being held hostage.
-Bonnie Star on Geekswithblogs.net/tmoore (10/31/2007)
The most irritating part is how they bill you, and you have to basically cancel your credit card to make them stop.
-kercule at http://geekswithblogs.net/tmoore (5/9/2007)
I have never seen such a dsiplay of arrogance and greed. I just told them last month they are NOT authiorized to charge my credit card. Of course they did anyway. Luckily I read baout how they hold peoples’ domains hostage so I have just transferrd mine and now I will be contesting the charge with my credit card company. Let ipower deal with my credit card company. I am SICK of no service and total greed!!! I will be so happy to see them go under - it sure is coming.
-Tamar on Geekswithblogs.net/tmoore (5/4/2006)
I too have been a victom of ipowerweb.I paid in advance for two years with them. After 1 year they shut down my website. I called , I wrote emails to support , billing and no one would reply except to say I did not pay my bill. I called my credit card company and wrote them a letter also stateing the problems I am having with ipowerweb.I ask them to get one years money back because they shut me down. So I did get my money back, then my phone was ringing and it was ipowerweb. They said it was an error on there part (yea my site was off a month) and to pay them for another two years and they wanted me to pay a charge back fee! I said no way am I paying for their mistake. I told him , this is the only way I got your attention to this problem ,by getting my money back.I switched to vizaweb and ipowerweb had my domain on lockdown. I wrote to the BBB and ICANN . There is an online form to file complaints at this link: Have a complaint about a registrar? ICANN does not resolve individual customer-service complaints about registrars. You can, however, http://www.internic.net/cgi/registrars/problem-report.cgi lodge a complaint about a registrar here.Then somehow they got my domain name back for me to use at Vizaweb. Now this year , I want to move my site on to Blue Host or a better service that isn`t to exspensive. I find out ipowerwer still has a hold of my domain name and I had to call them to registar.Ipowerweb is telling me to fax a copy of my credit card and I asked how much will this cost? Ipowerweb said two years and the $35 chargeback fee! I am going thru hell with them all over again!!! I pick the name kumitekid.com for my sons karate site now I find out ipowerweb has power again over me. My site is in lock down again. I am writting to the attorney general and BBB and file another ICANN complaint. I will post back if I have lost to those freaks of bussiness people at ipowerweb. I hope they get shut down for ripping people off.
-lorraineboot on http://www.ahfb2000.com (3/20/2006)
“A couple of years ago ipowerweb was quick to respond and provided good service at a good price. Recently, they billed my credit card for renewal EMEDIATLY after notifying them to cancel my account. IPOWERWEB SUCKS!!!!!!!!!!!”
-Seth on Geekswithblogs.net/tmoore (11/14/2005)
“iPowerweb DOES suck. I’ve finally managed to cancel my account with them, but not after they illegally charged my credit card without authorization…”
-Gwen on Geekswithblogs.net/tmoore (8/23/2005)
I cancelled the hosting account the very next day, but they still charged my credit card the $95 for the year. Most companies would just cancel the charge from going through your account, ipowerweb basically stole the funds or borrowed them…??? WTF!!
-http://www.americanbadbusinesslist.com/ipowerweb-complaints.htm
DO NOT DO BUSINESS WITH IPOWERWEB. They are thieves. I chose not to renew my account with ipowerweb, yet they deducted $95.40 from my bank account without my authorization. After a huge battle, they finally credited my account $75.40 saying the other $20.00 was for the domain name which could not be refunded. Speaking of domain name, it was FREE, if you sign up for 1 year, which I did. So how could they keep $20.00 for a free domain name that I chose not to renew or keep. As I said earlier, I do web sites for others and I used ipowerweb for many of my clients. Well they done it again. I notified them in advance that I would not be renewing the website effective on the renewal date. They, once again, took $95.40 from my clients bank account, once again refunding $75.40 and keeping the other $20.00. They said that when you cancel an account the $20.00 for the FREE domain in non-refundable. I did not cancel my account, I just did not renew. So how can you be charged for something you did not purchase in the first place. My husband, who happens to be an attorney, is checking into the possibility of a class action lawsuit against ipowerweb because they have been doing this to everyone for years. I REPEAT IF YOU VALUE YOUR MONEY AND DISLIKE THIEVES, DO NOT DO BUSINESS WITH IPOWERWEB !!!
-Patricia Hedges on http://www.100best-free-web-space.com/userReview85/ipowerweb.html
I signed up with iPower becuaswe I had expereinced some problems with Tripod in the past. However iPower turned out to be a bigger mistake that my ex-husband! I tried several times to cancel my account with iPower and the requests were ignored. iPower charged my credit card without my approval, in fact against my cancellation request. I called customer service and was told that my accounts would be cancelled and no further charges would appear on my account. Refunds were not possible for the transactions that were already processed. Next, iPower rushed through 4 other renewals charging my account within hours of my speking to a representative! I spoke to a billing supervisor who told me that cancellation requests in writing are not honored (!), my money would not be refunded and they had the right to process my renewals ahead of the renewal date! No apologies even though she admitted that they cheated me out of my money! I ended up disputing the charges, cancelling my credit card and filing a complaint with the FTC and the State of Md (my residnece). Stay away from iPower they will steal from you, admit it and continue about their business.
http://www.100best-free-web-space.com/userReview85/ipowerweb.html
Even though I asked IPowerWeb multiple times, both on the phone and in writing, to remove accounts from auto-newal, they still charge my credit cards. In one case, they charged my card (I called into make a $10 change for a client) when my clients expired, but they never informed me that they were attaching my card to the client account. Another time, they threw an used checking account into a negative balance and it took 16 business days (despite the promise of a full refund within 15 business days) and a bunch of threatening and a dispute filed with the bank just to get a partial refund. The overdraft fee was $38 and I am still getting charged $33 per day since they didnt refund the whole amount. I am taking them to small claims court and just got off the phone with the police department. They play cicles with the email and phone support. It can take well over an hour to reach someone, only to have them tell you that they cant help you - and then they transfer you to someone else. Do not use this company.
http://www.americanbadbusinesslist.com/ipowerweb-complaints2.htm
(money image thanks to fjif.blogspot.com)