Comments on: Official iPowerWeb business practice: charge the customer after they’ve canceled http://themaingate.net/blog/2008/04/official-ipowerweb-business-practice-charge-the-customer-after-theyve-canceled Everyday life and philosophy. Mon, 01 Dec 2008 20:58:25 +0000 http://wordpress.org/?v=2.6.2 By: David http://themaingate.net/blog/2008/04/official-ipowerweb-business-practice-charge-the-customer-after-theyve-canceled#comment-29196 David Thu, 17 Apr 2008 02:44:54 +0000 http://themaingate.net/blog/?p=197#comment-29196 4/16 UPDATE - partial refund for the illegal charge... After all of this, I find that iPowerWeb gave me a partial refund of $63.60 on April 14. The full amount that was ILLEGALLY charged to my credit card two months after I canceled was in the amount of $95.40. When I called up to cancel my account a second time (see above), I even made it clear that I wanted a full refund, and I even spelled out each digit. The operator assured me that the full $95.40 would be refunded to my account. Note that I've been keeping track of my transactions with iPower. I have also received a confirmation that my complaint has been received by the BBB and just today I received a letter from the Arizona Attorney General informing me that they were investigating my complaint. Still haven't heard back from Capital One regarding my dispute on the charge, but I however gave them an update in a second dispute message. It's unbelievable that this company is still in business. This is either gross negligence or intentional fraud, and I'm so furious that I'm dong everything in my power to put a stop to this. 4/16 UPDATE - partial refund for the illegal charge…

After all of this, I find that iPowerWeb gave me a partial refund of $63.60 on April 14. The full amount that was ILLEGALLY charged to my credit card two months after I canceled was in the amount of $95.40.

When I called up to cancel my account a second time (see above), I even made it clear that I wanted a full refund, and I even spelled out each digit. The operator assured me that the full $95.40 would be refunded to my account.

Note that I’ve been keeping track of my transactions with iPower. I have also received a confirmation that my complaint has been received by the BBB and just today I received a letter from the Arizona Attorney General informing me that they were investigating my complaint.

Still haven’t heard back from Capital One regarding my dispute on the charge, but I however gave them an update in a second dispute message.

It’s unbelievable that this company is still in business. This is either gross negligence or intentional fraud, and I’m so furious that I’m dong everything in my power to put a stop to this.

]]> By: ks http://themaingate.net/blog/2008/04/official-ipowerweb-business-practice-charge-the-customer-after-theyve-canceled#comment-29074 ks Mon, 14 Apr 2008 15:21:58 +0000 http://themaingate.net/blog/?p=197#comment-29074 I filed a complaint with BBB, asking for a FULL refund for the two year period I had paid for. I figured this would be small recompense for all the trouble they had caused me. They paid up, but probably at the expense of some other sucker. I filed a complaint with BBB, asking for a FULL refund for the two year period I had paid for. I figured this would be small recompense for all the trouble they had caused me. They paid up, but probably at the expense of some other sucker.

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